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BENEFITS

The most significant feature of CQL Canada’s approach to quality enhancement and review is its use of person and family centered approaches. Typically, quality is assessed based on whether organizational systems are in place. Examples include policies and procedures, staff ratios, job descriptions, staff training and governance structure.

CQL Canada offers organizations and systems:

• a method of defining, measuring and evaluating quality from the person’s/family’s perspective;

• confidence that Basic Assurances^® are in place;

• a method to assess the alignment between values and practices and work to close any gaps in the alignment;

• a method to assess the responsiveness of services;

• a collaborative approach to external measurement of quality; and

• a partnership for ongoing support during the quality improvement process

BENEFITS include:

• Ensures that Basic Assurances^® for the provision of services are in place

• Internal and external evaluation of service quality

• Internationally recognized accreditation

• Measures individual/family quality of life based on individual priorities

• Measures the extent to which services are individualized and contribute to quality of life

• Provides organizational purpose and focus

• Provides a focal point for service delivery including intake, contracting for services, service coordination, and assessing satisfaction

• Provides information for the development of a quality improvement plan and the gathering of information for regular quality assessment

• Provides information for the development of person-centered plans, service agreements and quality improvement plans

• Staff training and development

• Demonstrates accountability that is a cut above the others