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Quality Measures 2005^® Manuals

Quality Measures 2005^® provides a common grounding for all our integrated quality management system work with individuals, organizations, networks and provincial systems.  The measures support multiple applications of individual and organizational information gathering and analysis.  Quality Measures 2005^® provides a quality design and feedback guide for organizations, support groups and communities.

The Quality Measures Self-Assessment Tools (CD included with each manual) allow an organization to assess their current situation in terms of being ready for accreditation.  The guides are also required for the accreditation process. 

Organizations located within British Columbia that decide on accreditation with CQL Canada will be given a full refund of the purchase price of the manuals once they have entered into a contract for accreditation.

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This manual contains five main sections: Shared Values, Basic Assurances^®, Responsive Services^®, Personal Outcome Measures^®, and Community Life^®. Each section contains a series of factors and indicators relevant to that section.

Shared Values - $39

Shared Values identifies the values that shape the way we define, measure and elicit  feedback about quality of life and quality of services.

includes Self-Assessment CD

Manual excerpt outlining manual organization and use

Table of Contents

Preface

Introduction

Shared Values

Shared Values Factors

    Shared Values around People

         1. Dignity and Worth

         2. Legal and Human Rights

         3. Self-Determination and Choice

    Shared Values in the Community

        4. Community Settings

        5. Social Capital

    Shared Values of the Organization

       6. Community Partnerships

       7. Shared Leadership

       8. Continuous Learning

       9. Open communication

     10. Continuous Improvement

 The Quality Measures 2005^®

Basic Assurances^® details the essential, fundamental and non-negotiable requirements for all service and support providers and poses the question, "What are the important health, safety and human security issues for this person?"

includes Self-Assessment CD

Manual excerpt outlining manual organization and use

Table of Contents

Preface

 Introduction

 Basic Assurances^®

 Basic Assurances^® Factors

     1. Person Focus

     2. Community Focus

     3. Strategic Focus

     4. Accountability Focus

The Quality Measures 2005^®

Personal Outcome Measures^® 2005 - $65

Personal Outcome Measures^® 2005 Edition focuses on the personal choices people have in their lives and serves as a powerful tool for evaluating the quality of life for people and the degree to which organizations individualize supports to facilitate those measures.

Excerpt from manual.

Table of Contents

Preface

 Introduction

An Introduction to Personal Outcome Measures^®

Personal Outcome Measures^®

      My Self

     My World

     My Dreams

Responsive Services^® addresses the question of how the organization provides Basic Assurances^®, builds social capital, contributes to Community Life^®, and facilitates personal outcomes.

includes Self-Assessment CD

Excerpt from manual

Table of Contents

Preface

 Introduction

Responsive Services^®

Responsive Services^® Factors

     1. Rights Protection and Promotion

     2. Dignity and Respect

     3. Natural Support Networks

     4. Protection from Abuse, Neglect, Mistreatment and

         Exploitation

     5. Best Possible Health

     6. Safe Environments

     7. Staff Resources and Supports

     8. Positive Services and Supports

     9. Continuity and Personal security

     10. Basic Assurances^® System

The Quality Measures 2005^®

Community Life^® - $39

Community Life^® fosters the bridging role of organizations in facilitating relationships between people and their communities and defines quality in the context of the community rather than that of the organizations.

includes Self-Assessment CD

Excerpt from manual.

Table of Contents

Preface

 Introduction

Community Life^®

Community Life^® Factors

      1. Quality of Community Life^®

              Data, Information Analysis

    2. Organizational Role

    3. Community Life^® Initiatives

The Quality Measures 2005^®

Quality Measures 2005^®

Complete Set of 6 Manuals

Quality Measures 2005^® provides a common grounding for all our integrated quality management system work with individuals, organizations, networks and state systems. The measures support multiple applications of individual and organizational information gathering and analysis. Quality Measures 2005^® provides a quality design and feedback guide for organizations, support groups and communities.

The complete set includes: Overview of Quality Measures 2005^®, Shared Values, Basic Assurances^®, Responsive Services^®, Personal Outcome Measures^® 2005 Edition, and Community Life^®.

Bulk Discounts:

     1 - 9 sets   $200/set  (save $60/set)

     10 - 19 sets $185/set  (save $75/set)

     20 or more sets  $165/set  (save $95/set)