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CQL Canada Publications

Responsive Services^® - $39

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Responsive Services^® addresses the question of how the organization provides Basic Assurances^®, builds social capital, contributes to Community Life^®, and facilitates personal outcomes.

includes Self-Assessment CD

Excerpt from manual

Table of Contents

Preface

 Introduction

Responsive Services^®

Responsive Services^® Factors

     1. Rights Protection and Promotion

     2. Dignity and Respect

     3. Natural Support Networks

     4. Protection from Abuse, Neglect, Mistreatment and Exploitation

     5. Best Possible Health

     6. Safe Environments

     7. Staff Resources and Supports

     8. Positive Services and Supports

     9. Continuity and Personal security

     10. Basic Assurances^® System

The Quality Measures 2005^®