Certification    Accreditation    Training Sessions     Conferences    Quality Measures 2005^®

In a rapidly changing world, organizations that support people with disabilities must become better equipped to meet growing customer demands. CQL Canada understands the environments and pressures that affect your mission and your business. Our staff are skilled in designing creative, responsive, and accountable systems and services to meet the needs of the people you serve. We work closely with your leadership and management to bridge the gap between current practice and desired performance goals.

CQL Canada’s consulting staff are thoroughly experienced in the real day to day challenges that you face. Our staff have worked with all types of organizations – large and small; public and private; local and national government; networks and single providers.  Click here to meet our consultants.

We provide training to assist organizations in achieving excellence in customer service. These training opportunities include on site workshops, consultation and technical assistance, quality enhancement support, and accreditation.

CQL Canada’s Training Solutions can help you:

• Learn about the goals and priorities of the people you support

• Enhance employee and management capabilities

• Apply organizational performance measures and planning tools

• Implement proven strategies for organizational change

• Develop strategies to achieve your desired performance goals

• Design person-centered quality management systems

• Demonstrate accountability and responsiveness

Our most popular workshops are listed below, but you are not limited to the confines of these descriptions. Based on your current organizational interests and needs we can customize training for you, for any size group, for specific groups such as direct support staff, management, board, people supported, families. Please contact us now to discuss your specific training needs.  You can also download our Training Catalogue (in Adobe Reader .pdf format) for more information on our available training.

CQL Canada's Most Popular Workshops

Understanding Where You Are

CQL Canada believes that knowledge about people is the foundation for delivering quality services. With a clear understanding of what people want and need from the services and supports they receive - their Personal Outcomes - staff can marshal the organization’s resources toward that end. Our workshops offer the tools you need to conduct a baseline assessment and measure progress over time.

• An Overview of Personal Outcomes

• Self-Assessment Workshop using the Personal Outcome Measures^®

• Conference Style Self-Assessment Workshop

• Guided Self-Assessment for Basic Assurances^® and Shared Values

Making it Personal

The Council on Quality and Leadership’s Personal Outcome Measures^® form the foundation for organizational quality enhancement. The Personal Outcome Measures^® were first developed in 1991. They reflect CQL Canada’s decision to shift the definition of quality from what organizations do (process and services) to what people want and care about (the impact of those services on their lives).

• Planning with Personal Outcomes

Person Centred Thinking/Essential Lifestyle Planning Training

Essential Lifestyle Planning (ELP) is a guided process for learning how someone wants to live and for developing a plan to help make it happen.

An Essential Lifestyle Plan is a type of person-centred plan that is useful in:

·         Discovering what is important to a person in everyday life

·         Identifying what support the person requires and any issues of health or safety (from the perspective of the person)

·         Describing what you have learned in a way that is easily understood by those who will enable the person to get what is important to them

CQL Canada offers the following workshops as part of its Person Centred Thinking Program.

• Person Centered Thinking Workshop

• Coaches Training

• Facilitator Training

• People Planning Together

• Families Planning Together

• Planning with Parents Workshop

   

Skill Building: Person by Person - Our practical presentations offer valuable information and tools for enhancing critical staff competencies.

• Social Capital - Building Community for all People

• Values, Attitudes and the Personal Outcome Measures^®

• Rights Cultivation

• Understanding and Exercising My Rights (for Service Users)

Consultation and training is also available to organizations requiring assistance on the "How To's" of establishing a Rights Committee, roles, responsibilities and recruitment.

Building Internal Capacity

Organizational change takes time and commitment. CQL Canada recognizes that your success is enhanced when key skills and knowledge are part of the fabric of your organization’s culture. We offer training experiences that create and sustain the “quality champions” within your organization.

• Certified Interviewer Program

• Certified In-House Trainer Program

• Certified Quality Analyst

• Data Management

Managing for Quality - Moving to the Next Level

CQL Canada works with organizations to define the overall vision and purpose of person-centered quality systems. In partnership with the organization, we help you create a culture of person-centeredness, set goals for change, build staff competencies and internal resources, and measure results. Rather than offer pre-packaged programs, we facilitate your systems change efforts in partnership with your leadership group. Working with service/support providers, we customize the organizational development process using a broad framework of action steps.

• Basic Assurances^® Certification

• Community Life^® LENS Workshop

• Community Life^® Regional Conference

ACCREDITATION