CQL CANADA - The Council on Quality and Leadership Canada

TRAINING THAT WORKS!

Helping You Provide Quality Services
Helping You Be Person-Centred
Helping You Meet Staff Training Needs
Helping You Meet the Needs of the People You Serve

In a rapidly changing world, organizations that support people with disabilities must become better equipped to meet growing customer demands. CQL Canada understands the environments and pressures that affect your mission and your business. Our staff are skilled in designing creative, responsive, and accountable systems and services to meet the needs of the people you serve. We work closely with your leadership and management to bridge the gap between current practice and desired performance goals.

CQL Canada's Most Popular Workshops

CQL Canada’s consulting staff are thoroughly experienced in the real day to day challenges that you face. Our staff have worked with all types of organizations – large and small; public and private; local and national government; networks and single providers. Click here to meet our consultants.

We provide training to assist organizations in achieving excellence in customer service. These training opportunities include on site workshops, consultation and technical assistance, quality enhancement support, and accreditation.

“The CQL Canada training is so highly regarded in Manitoba. In the past when we have offered other training we were often in a panic about two weeks before thinking we weren’t going to have enough people. The CQL Canada material is excellent but I also think it is because of the quality of trainers and such positive experiences for people. They go home and can immediately put into practice things they have learned.”

Janet Forbes

Executive Director

Community Living Winnipeg

Over 90% of workshop participants rate CQL Canada workshops high in terms of practicality and usability for their organization.

CQL Canada’s Training Solutions can help you:

Learn about the goals and priorities of the people you support
Enhance employee and management capabilities
Apply organizational performance measures and planning tools
Implement proven strategies for organizational change
Develop strategies to achieve your desired performance goals
Design person-centered quality management systems
Demonstrate accountability and responsiveness

Our most popular workshops are listed below, but you are not limited to the confines of these descriptions. Based on your current organizational interests and needs we can customize training for you, for any size group, for specific groups such as direct support staff, management, board, people supported, families. Please contact us now to discuss your specific training needs. You can also download our Training Catalogue (in Adobe Reader .pdf format) for more information on our available training.

CQL Canada's Most Popular Workshops

ENHANCING FUNDAMENTAL SKILLS AND BEST PRACTICES

Our practical presentations offer valuable information and tools for enhancing critical staff competencies.

Overview of the Personal Outcomes

Two Day Personal Outcome Measures Workshop (with Role Plays)

Values, Attitudes and the Personal Outcome Measures^®

Social Capital - Building Community for All People

Effective Rights Protection and Promotion Practices: Basic Human Rights and Freedoms and How They Relate to People We Support

Establishing an Effective Rights Review Process

Management and Prevention of Abuse, Neglect, Mistreatment and Exploitation

How to Talk With People You Support About Their Human Rights and Freedoms

Understanding and Exercising My Rights

Experiential and Practical Assessments

CQL Canada believes that knowledge about people is the foundation for delivering quality services. With a clear understanding of what people want and need from the services and supports they receive - expressed through an understanding of their Personal Outcomes - staff can marshal the organization’s resources toward that end. Our workshops offer the tools you need to conduct a baseline assessment and measure progress over time.

Combined Self-Assessment Workshop using the Personal Outcome Measures^®

Self-Assessment Workshop using the Personal Outcome Measures^®

Guided Self-Assessment Workshop for Basic Assurances^® and Shared Values

MAKING IT PERSONAL

The CQL Canada’s Personal Outcome Measures^® form the foundation for organizational quality enhancement. They reflect CQL’s decision to shift the definition of quality from what organizations do (process and services) to what people want and care about (the impact of those services on their lives). CQL Canada is committed to helping your organization’s leadership, management, and staff use person-centred principles and proven strategies in all aspects of your service delivery.

CQL Canada offers the following workshops as part of its Person Centred Thinking Program.

Person-Centred Thinking Workshop

Coaches Training

Facilitator Training

People Planning Together

Families Planning Together

Planning with Parents Workshop

Building Internal Capacity

Organizational change takes time and commitment. CQL Canada recognizes that your success is enhanced when key skills and knowledge are part of the fabric of your organization’s culture. We offer training experiences that create and sustain the “quality champions” within your organization.

Certified Interviewer Training

Certified In-House Trainer Program

Data Management

Managing for Quality - Moving to the Next Level

CQL Canada works with organizations to define the overall vision and purpose of person-centered quality systems. In partnership with the organization, we help you create a culture of person-centeredness, set goals for change, build staff competencies and internal resources, and measure results. Rather than offer pre-packaged programs, we facilitate your systems change efforts in partnership with your leadership group. Working with service/support providers, we customize the organizational development process using a broad framework of action steps.